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Tenant Information

What can you expect from our Property Management Department as a tenant?

The mission statement of Whitsunday Management Pty Ltd is to be the dominant leader in the Whitsunday Property Market. It is our aim to support the lifestyle choices of our clients by delivering a range of property services beyond expectations.
In order to do this we offer benefits such as:

  • Property Management Department open 5 days a week - Monday to Friday 8:30am to 5:00pm
  • Friendly and helpful reception staff to assist with queries
  • A Property Manager and Assistant who are willing to listen to tenants
  • Regular property inspections to inform the property owner of maintenance issues
  • Timely processing of forms, applications and necessary paperwork
  • Maintenance requests dealt with promptly and efficiently
  • Regular contact with tenants
  • We offer these service standards as the minimum when dealing with current and prospective tenants.

    Appointments

  • We guarantee to keep all appointments and arrive no later than the time specified in the appointment

    • Communication

  • The office will be open to receive calls during the hours of 8.30am to 5.00pm, Monday to Friday
  • We guarantee to respond to all information promptly and within a reasonable timeframe

    • Complaints

  • We endeavour to deal with inquiries or complaints which you may have regarding our service or other matters promptly.
  • We ask that all matters be addressed to the property manager in writing.

    • Documentation

  • We guarantee to provide all documentation in plain English minimising the use of industry jargon.
  • All documentation being presented will be checked for accuracy and explained prior to being offered to you for your signature.

    • Personal Information

  • We value the personal information you give us, we take all reasonable precautions to prevent unauthorised access.
  • We wll not provide your personal information to any other organisation for marketing purposes.
  • We will, with your help, keep your personal information accurate, complete and up to date.
  • We guarantee to correct any error that you bring to our attention.

    • Professional Standards

  • We guarantee you the highest standards of honesty, integrity and professional practice by conducting all our business dealings with you in full compliance with the Code of Ethics and Rules of Practice of the Real Estate Institute of Queensland.

    • Processing of Tenancy Applications

  • We require that all information requested on the application form is precise and that this information is true and accurate

    Repairs and Maintenance

  • We guarantee to attend to urgent maintenance items promptly (urgent repairs are clarified in the Resident Tenancy Act)
  • We request that maintenance is reported promptly.
  • Routine maintenance requests will be attended to within a reasonable time frame.

    • Shop 1, 230 Shute Harbour Rd, Cannonvale QLD 4802     |     P: +61 7 4946 2000     |     whitsunday@prd.com.au     |     Legals & Privacy     |     Site by Realestate IT

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